Studio Policies & COVID-19 Management
Help us maintain a professional, respectful, and safe environment by honoring our studio policies and safety guidelines.
All class participants are kindly requested to:
- Wear a face covering in class if you are experiencing any cold-type symptoms (regardless of the cause).
- Wear socks during class (no shoes past the lobby)
- Use hand sanitizer at stations set up in the studio or wash hands before and after class
We kindly ask that all clients remove their shoes in the lobby, use cubbies to store personal items and wear grip socks during all in-studio workouts. Clients will not be permitted to use studio loops barefoot. Clients are welcome to bring their own Pilates loops to their sessions.
Please arrive at least 5 min. early to class and private appointments. If you anticipate being late, please call or text (562) 357-3747. For your safety, arrivals more than 5 minutes after class start time are not permitted to join class. A no-show is assumed 10 minutes past the scheduled start time and will automatically result in the loss of that session and fee. Regardless of the arrival time, each session will end on schedule.
Consent to Hands on Adjustments
Consent is a requirement of tactile feedback and physical touch. All clients have the right to consensual practice. Clients will be given the option in every class to anonymously give consent for hands on adjustments.
Classes, Reservations & Cancellations
Group classes and Private sessions are 50 – 55 minutes in length. A full hour may be blocked out on the schedule which includes time for cleaning and to ensure a smooth transition in and out of class. Out of respect for everybody’s schedule, classes and private sessions will start and end on time regardless of arrival time.
To ensure you get into the class you desire, a reservation for class is required. You may make a class reservation through the MindBody AP or create a login on our MindBody online site. A valid class pass or membership is required prior to making a class reservation.
VIRTUAL / Live Stream Classes
To join our online classes, sign up for “VIRTUAL” on our class schedule. An automatic email will be sent thirty (30) min. before class with the online platform class link. If you do not see the email in your inbox, please check your spam, promotions or trash folders. Another link may be sent by contacting us at least 1/2 hour before class start time: via email firstname.lastname@example.org call or text (562) 357-3747.
Reservation Late Cancellation / No Show Policy
We understand life can be hectic and unpredictable. Out of respect for all clients and our small class sizes, we honor a generous but strict eight (8) hour cancellation policy for all class reservations. In order to avoid the loss of a session and a late cancellation fee, please be sure to cancel your class reservation online using your MindBody account login at least 8 hours prior to the start of class. A no-show will automatically result in the loss of that class and a fee.
Waitlists are available for popular classes and times. You may be notified of class availability as little as one (1) hour before the start of class. As soon as a spot becomes available, you will automatically be added to class and sent an email notification. If you anticipate not being able to attend class, please remove yourself from the waitlist. Once you are added into class from a waitlist standard cancellation policies will apply.
Private Appointment Cancellation Policy
Our studio works with a strict but standard 24 hour cancellation policy for all booked appointments. If you cancel or reschedule an appointment less than 24 hours before the reservation, that session will be forfeit. To make a scheduling change, please contact the studio via email: email@example.com or text message at (562)357-3747 before the 24 hour window to avoid the loss of that session. A no-show is assumed 10 minutes past the scheduled start time and will automatically result in the loss of that session. Regardless of client arrival time, the session will end on schedule.
Semi-Private Appointment Cancellation Policy
The Semi-private cancellation policy is the same as Private Appointments. If your partner(s) cancel prior to the 24 hour window, you will be offered the opportunity to pay the difference and upgrade to a full hour one-on-one session or have the session canceled. If your partner(s) cancel less than 24 hours prior, your partner will loose their session and you may attend the session as usual.
All Membership contracts have a 3 month minimum term obligation (unless stated otherwise) and are on a rolling month auto-pay schedule. Which means, a reoccurring payment will be deducted on the same day each month to the credit card on file based on the day the contract is started. All Memberships are non-transferable (can not be shared) and will automatically renew at the end of each term.
A member may use a Guest Pass to bring a ‘new guest’ to attend class with you in a Mat or Reformer Basics class (availability permitting). Members, please call (562) 357-3747 or email firstname.lastname@example.org to reserve your guests’ spot in class PRIOR to class start time. (A ‘new guest’ is a person who has never attended a class at the studio.)
Contract Freeze Benefit
Membership contracts may be frozen (put on hold) for a month with a written request to email@example.com. Phone (or verbal) requests will NOT be accepted. A membership may be put on hold for one (1) month once every six (6) months. Requests must be submitted at least 2 weeks prior to the regularly scheduled payment day. There are no partial month credits, suspensions or holds. A membership freeze will extend the renewal date of the contract. While the membership is on hold, the client may not schedule or attend classes nor have access to other membership benefits until the next payment is processed. A hold request longer than one (1) month will be considered an early contract termination.
To cancel a Membership contract please send a written request to firstname.lastname@example.org. Phone (or verbal) requests will NOT be accepted. Cancellation requests must be made at least 2 weeks (and no more than 30 days) prior to the next scheduled renewal. There are no partial month credits, suspensions or holds.
Early Termination Policy
All monthly Membership contracts are subject to an early termination fee as laid out in each contract agreement.
Refunds & Expirations
All sales are final. Memberships, class passes, promotions or private session packages are non-transferable.
- Services Return Policy – Refunds will be issued in case of a merchant software processing error, or if a Form & Movement Pilates team member incorrectly processes a sale on the client’s behalf. A studio credit will be issued for the amount paid if the client incorrectly processes an online sale, or has a change of mind. All return requests must be submitted to email@example.com within 7 days of the sale.
- Sales Return Policy A return or exchange will be issued on retail merchandise that is deemed defective.
Session Expiration Policy
All class passes and private session packages expire 90 days from the date of sale or activation unless otherwise stated. Expired unused sessions may be reinstated with the purchase of a new similar package.
New Client Special/ Promotion Policy
All new client special promotions are intended for LOCAL RESIDENTS ONLY. Any new client special purchased by a visitor (someone who does not permanently reside with in a 10 mile radius of the studio), will receive a studio credit of the full amount that may be used toward another purchase.