Studio Policies & COVID-19 Management
Help us maintain a professional, respectful, and safe environment by honoring our studio policies and safety guidelines.
Clients are kindly requested to:
- Have a face covering with you at all times
- Respect physical distancing guidelines
- Wear socks during class (no shoes past the lobby)
- Use hand sanitizer at stations set up in the studio or wash hands before and after class
- Teach in a face covering
- Wash hands before and after class
- Set up Mats and Pilates machines within physical distancing guidelines
We kindly ask that all clients remove their shoes in the lobby, use cubbies to store personal items and wear grip socks during all in-studio workouts. Clients will not be permitted to use studio loops barefoot. Clients are welcome to bring their own Pilates loops to their sessions.
Late Arrival Etiquette
Please arrive at least 5 min. early for a smooth check-in experience. If you anticipate being late, please call or text (562) 357-3747. For your safety, if you arrive more than 5 minutes late, you will not be permitted to join class. A no-show is assumed 10 minutes past the scheduled start time and will automatically result in the loss of that session and possible fee. Regardless of the arrival time, the session will end on schedule.
Consent to Hands on Adjustments
Consent is a requirement of tactile feedback and physical touch. All clients have the right to consensual practice. Clients will be given the option in every class to anonymously give consent for hands on adjustments.
Reservations & Cancellations
Group classes and Private sessions are 50 – 55 minutes in length. A full hour may be blocked out on the schedule which includes time for cleaning and to ensure a smooth transition in and out of class. Out of respect for everybody’s schedule, classes and private sessions will start and end on time regardless of arrival time.
To ensure you get into the class you desire, a reservation for your spot in class is required. You may make a reservation through the MindBody AP or create a login on our MindBody online site. A valid class pass or membership is required prior to making a class reservation.
VIRTUAL / Live Stream Classes
An email with the online platform link will automatically be sent at least a 1/2 hour before class start time. If you do not see the email in your inbox, please check your spam, promotions or trash folders. Another link may be sent by contacting us: via email firstname.lastname@example.org call or text (562) 357-3747 at least 1/2 hour before class start time.
Class Reservation Cancellation Policy
We understand life can be hectic and unpredictable. Out of respect for all clients and our small class sizes, Form & Movement honors a generous but strict 6 hour cancellation policy for all group class reservations. In order to avoid the loss of a session or being charged a late cancellation fee, please be sure to cancel your class reservation online using the MindBody APP or online login at least 6 hours prior to class start time.
Waitlists are available for popular classes and times. You may be notified of class availability up to one (1) hour before class start time. As soon as a spot becomes available, you will be added to class automatically and sent an email notification. If you anticipate not being able to attend class, please remove yourself from the waitlist online using your MindBody software login. Standard cancellation policies apply once you are added into class from a waitlist.
A no-show is assumed 10 minutes past the start of class and will automatically result in the loss of that class or session and a late cancellation fee.
Private Session Cancellation Policy
Our studio works with a strict but standard 24 hour cancellation policy for all booked appointments. If you cancel or reschedule an appointment less than 24 hours before the reservation, that session will be forfeit. To make a scheduling change, please contact the studio via email: email@example.com or text message at (562)357-3747 before the 24 hour window to avoid the loss of that session. A no-show is assumed 10 minutes past the scheduled start time and will automatically result in the loss of that session. Regardless of client arrival time, the session will end on schedule.
Duet Session Cancellation Policy
The 24 hour cancellation policy is the same for duet partners as Private sessions. If your partner cancels prior to the 24 hour window, you will be offered the opportunity to pay the difference and upgrade to a full hour private session or have your session canceled as well. If your partner cancels less than 24 hours prior, your partner will loose the session and you may attend the session as usual.
All Membership contracts have a monthly auto-pay obligation with both month-to-month and minimum term memberships. Which means, a reoccurring payment will be deducted on the same day each month from the credit card on file according to the terms of that Membership. All Memberships are non-transferable (can not be shared) and automatically renew at the end of each contract term.
Guest passes can be used for a ‘new guest’ to attend class with you in a Mat or Reformer Basics class. Please call (562) 357-3747 or email firstname.lastname@example.org to reserve your guests’ spot in class PRIOR to class start time. (A ‘new guest’ is a person who has never attended a class at the studio.)
Contract Freeze Benefit Policy
Membership contracts with a term of 6 months or more may be frozen (put on hold) for a month with a written request to email@example.com (no phone requests will be accepted). Requests must be made at least 2 weeks prior to the regularly scheduled payment. There are no partial month credits, suspensions or holds. A membership freeze will extend the renewal date of the contract by as many months.
To cancel a Membership contract please send a written request to firstname.lastname@example.org (no phone requests will be accepted). Cancellation requests must be made at least 2 weeks (and no more than 30 days) prior to the next scheduled renewal. There are no partial month credits, suspensions or holds.
Early Termination Policy
Any monthly Membership contract of 6 months or more is subject to an early termination fee as laid out in each contract agreement.
Refunds & Expirations
All sales are final.
- Services Return Policy – Refunds will be issued in case of a merchant software processing error, or if a Form & Movement Pilates team member incorrectly processes a sale on the client’s behalf. A studio credit will be issued for the amount paid if the client incorrectly processes an online sale, or has a change of mind. All return requests must be submitted to email@example.com within 7 days of the sale.
- Sales Return Policy A return or exchange will be issued on retail merchandise that is deemed defective.
Session Expiration Policy
All classes passes and private session packages expire 90 days from the date of sale or activation unless otherwise stated. Expired unused sessions may be reinstated with the purchase of a new similar package.
New Client Special/ Promotion Policy
All new client special promotions are intended for local residents only. Any new client special purchased by a visitor (someone who does not permanently reside with in a 10 mile radius of the studio), will receive a studio credit of the full amount that may be used toward another purchase.